Call Customer Care Our aim is complete customer satisfaction. If you have questions with regard to any aspect of our product please call our Customer Care line, before return: 1-888-537-4375 We are careful to describe the dimensions and purposes for which our product may be used in all of our media. If, for whatever reason, you have spoken to our Customer Care representative and still feel that the product is not suitable for your needs, please read How To Return the Product. How to Return the Product 1. To return the product within the 30 days from date of purchase in perfect condition, ask our Customer Representative (1-888-537-4375) for a Returns Authorization number (RA#). Returns cannot be processed without this. 2. Package the product in the same way as the original was sent, (including a copy of the packing slip) to avoid any damage. Complete, then write the RA#, on the returns label, and attach this to the well-packaged product. Contact your carrier for pickup. 3. Once the undamaged return is received, your refund will be returned to the same method of payment, within 10-14 days. 4. PLEASE NOTE: Should we receive the return with any damage, (other than carrier damage, covered by their insurance) this will be discussed with the customer on an individual basis, and may result in no refund being given, according to the extent of the damage.
Warranty Info This product comes with a warranty against all defects in workmanship and materials for the original owner for one (1) year from the date of purchase. Damage to, or failure of any component thereof due to lack of maintenance, alteration or misuse will void any and all warranties. Please contact Customer Care (1-888-537-4375) or email us for warranty assistance.